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If you can see Preview with Airplane Mode ON, this means that you either need to uninstall your APN profile if you’ve downloaded apps that affect data, like Onavo, Snappli, or APN-Switch.
Also be sure to check your carrier’s data plan. If they don’t allow streaming video, you’ll need to turn ON Airplane mode to view Preview on the GoPro App. Also turn off any Firewall apps, such as Droid Wall. If this doesn't work, check with your carrier to see if they've disabled video streaming on your device. We’ve seen this with some prepaid carriers.
If you require any further assistance in the future please do not hesitate to contact the GoPro Support Team again.