Slecht nieuws voor de mensen die op de Basic zitten te wachten, dat beloofd niet veel goeds, achteraf natuurlijk spijt de 9Xtreme niet genomen heb. Tja achteraf..
Dear customer,
This is a tough pill to swallow. As I stated before, there was a production mistake with the SP Basic and the board being 4mm too short with the screw hole being out of place. As it turned out, that in itself wasn't that big of a deal. But then there were a few complaints about the board not connecting to the 9X. Then a few more...
I thought there were reports of success but I realized those people weren't necessarily talking about the operation of the device, but rather they meant they successfully fitted the device despite the screw problem. I still don't have my kit in hand to confirm for certain (thanks UPS!) but after looking at some excellent close-up photos provided by one customer, I do believe there was another, much more serious, production error. I would be delighted to hear a positive report, but at this point I don't see how that's possible.
I say "production error" as though it is someone else's fault, but this falls squarely on my shoulders. Due to my experience with selling nearly 10,000 SP Programmer boards in the past I felt I was confident enough in this simpler design that a prototype was an unnecessary expense of funds and time, so I made the poor judgment call to not bother with one. Both these mistakes would have been caught had I done so. My anxiousness to get the project completed and delivered now results in your disappointment and a much larger outlay of cash and time than a prototype would have cost.
More than anything... I want to say I'm sorry to you.
Most of you haven't even received your kit yet. Some of you ordered just hours ago. I don't really know what else to say.
Please, know for certain that YOU won't be left holding the bag. Once I confirm for sure that the fault is there (and I believe it is), I'll be offering everyone some choices. What those are depends on if this can be salvaged or if they just need to be replaced, but certainly one option is going to be a full refund. I make mistakes (clearly), but I own up to them and I never want to be said to be someone that doesn't make things right for the customer.
It seems like I'm always asking for your patience, and here I am asking again. Let me figure this out once UPS finally gets it to me.
Meanwhile, I've suspended sales of the SP Basic.
Copyright (c) 2015
SmartieParts.